Once the respondent has received the documents, they have 14 days to submit their statement in reply. There is no fee for this.

The respondent's statement in reply should include:

  • their view of the problem, in plain language
  • their version of the facts
  • details of any steps already taken to resolve the problem, for example whether mediation has taken place or not.

If you applied online, the respondent can request secure access to the information in your application by contacting the Authority Officer who is administering the application.

If the respondent does not file a statement in reply, the Authority may decide that the matter should go to mediation, proceed to a case management conference, or be set down for an investigation meeting. The respondent will not get the opportunity to present their side of the story unless we grant them permission.

Information for respondents