This replaces the previous update of 28 January 2022.

In-person investigation meetings

Regions on traffic lights Red and Orange

For regions on traffic lights Red and Orange, parties, representatives and witnesses attending an in-person investigation meeting:

  1. are required to wear a face mask;
  2. must use hand sanitiser as necessary;
  3. must comply with the notified physical distancing requirements and limits will be placed on the number of attendees in the room at any one time; and
  4. are encouraged to perform a rapid antigen test (RAT) before attending the investigation meeting.

Vaccination certificates are still required to enter other premises provided by the Ministry of Business, Innovation and Employment, including mediations rooms. They may also be required by third party providers of investigation meeting venues. Specific advice will be given in advance of such investigations.

Other means of attendance when needed for health reason

Where a party, representative or witness cannot attend an in-person investigation meeting for a health reason, the Authority will consider other ways to give them an opportunity to take part in the investigation. This may include connection by telephone or audio-visual link (including by “Zoom” and “Teams”). In some cases, it may be necessary to adjourn the matter until suitable arrangements for attendance in person can be made.

Some meetings by audio-visual link, telephone or on the papers

For all regions regardless of traffic light setting the Authority may carry out investigation of some matters by telephone or audio-visual link or by considering written evidence and written submissions only.

Health and safety requirements

For in-person investigation meetings

The Authority is committed to keeping parties, representatives and witnesses safe during in-person investigation meetings.

Any additional guidance specific to traffic lights Red or Orange will be issued to parties and representatives in advance of investigation meetings.

Lodging new applications

Parties and representatives are encouraged to lodge new applications to the Authority online or as an attachment to an email.

Apply online(external link)

Contacting Authority offices

The Authority’s administrative staff are available by email to deal with queries about matters. In Tāmaki Makaurau, email aucklandera@era.govt.nz. In Te Whanganui-a-Tara, email wellingtonera@era.govt.nz. In Ōtautahi, email christchurchera@era.govt.nz. In all emails please include, where known, the seven-digit file number in the subject line as well as the parties’ names.

Case management conferences

Authority Members will convene case management conferences by telephone with parties or their representatives to discuss arrangements for dealing with new applications, including urgent applications.

Timetable directions

If parties cannot meet their timetabling obligations they should promptly bring this to the Authority’s attention.

Directions to mediation

Parties and representatives are expected to comply with any direction made by the Authority to mediation and to co-operate in taking part in mediation by whatever means the mediator decides is appropriate under s 147 of the Act.

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